How can we help?

Help & FAQs

Getting Started

Do you service my area?

We currently service all suburbs within a 40km radius of Melbourne. We can make exceptions though so please feel free to contact us.

What is included in a standard cleaning?

Please see our checklist tab at the top of the page. This is the same checklists our cleaners follow on each and every clean.

How much will it cost?

We offer flat pricing. Prices will vary depending on how many bedrooms and bathrooms your house has. See our booking page for a free quote.

Do you bring your own cleaning supplies, products and equipment?

Yes all our cleaners own their own equipment and use safe eco friendly products.

Can I request special tasks or extras?

Of course! When your on our booking form  simple select one of our optional extras. You can also type in your requests in the custom comments section.

Manage Your Account

How do I reset my password?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I book my first appointment?

Simply select how many rooms your home has and hit the ‘schedule an appointment’ button. Fill out our booking form and it will all be done in 60 seconds! If you have any trouble please feel free to contact us.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

Yes, all our cleaners go through a rigorous vetting process where they are interviewed face to face, then background and reference checked.

What happens if something goes wrong during my appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Is my billing information kept safe and secure?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What is your 200% satisfaction guarantee policy?

Here’s the procedure:

  • Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
  • 48 hours grace period is given for Move-in/Move-Out cleans.
  • We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern
  • After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

What is your refund policy?

Here’s the procedure:

  • Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
  • 48 hours grace period is given for Move-in/Move-Out cleans.
  • We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern
  • After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.