PROCESS
How Crystal Maids Works
Quote
Request a quote in under 60 seconds.
Clean
Select a date and time you’d like our professionals to serve you.
Pay
Payment is securely processed automatically after we confirm that you are happy with our service.
Review
Provide us feedback so we can continue to evolve and understand our client’s needs.
ABOUT US
Tired after a long day at work? Don’t stress, leave it to us, it’s what we do best!
We deliver happiness through home cleaning. We offer a simple flat rate pricing system for full home services and an hourly service for partial home cleans. We focus on providing a seamless online booking platform, quality customer service and the best cleaning teams. Book your service today and experience a crystal clean home that you deserve.
Book NowOUR SERVICES
We’re proud to offer a comprehensive selection of services to suit your needs, and we tailor every clean to suit the individual.
Unsure which services you might need? Reach out to us to discuss your situation and we can match you up with the right booking.
Why Choose Crystal Maids for House Cleaning
We understand how important trust and consistency are when choosing a home support service. What sets us apart from the rest is our caring and compassionate team backed by extensive training and experience.
- Kind, reliable and trustworthy cleaners – Every member of our team is background-checked and chosen for their professionalism and compassion.
- Flexible booking – we work with you to arrange a time that’s most convenient, understanding that schedules can change!
- Tailored services – we take time to listen and adapt our services to what matters most to you.
- A clean and safe environment – we reduce dust, allergens and germs so your home feels comfortable and healthy.
- Satisfaction guarantee – we stand by our service quality. But if, for any reason, you’re not completely satisfied, we’ll return and re-clean for free.
OUR HEROES
Meet Your Perfect Cleaning Team
We know the secret to a great service doesn’t just come down to the cleaning. It’s so important for you to have a trustworthy relationship with a house cleaning company that understands all of your needs. That is why we go the extra mile in carefully selecting friendly, highly experienced, background checked professionals, who are super keen to put a smile on your face.
Book Now
200% SATISFACTION GUARANTEED
If on the rare occasion we don’t deliver the best house cleaning service your boasting to you’re friends and family about we will come back and re-clean free of charge.
If you’re still not happy we will look to refund up to the full price of service. You really have nothing to lose and everything to gain. Give us a go, we won’t disappoint!
Book NowCustomer Reviews
Gemma Camille
Nathan’s team was great! Been let down by my previous two cleaners and these guys came through. Couldn’t speak highly enough for the cleaners and also the customer service provided by the support team. Will definitely use you guys again. Thank you!
Sun Star 11:11
Crystal Maids was the 4th company I tried, having been let down continuously from the previous ones. They were the first one’s to live up to their promises and regularly follow me up after services to check-in and make sure everything went well and to actively seek feedback. They genuinely seem to care about the customer and are responsive to all feedback- 10/10 for customer service and for going the extra mile on the job.
Opetera Toalima
Super impressed with with the cleaners and how well they cleaned my home!
LOCATION
Areas We Serve
Brighton, Brighton East, Hawthorn, Malvern East, Toorak, Stkilda, Box Hill, Richmond, South Yarra, Caulfield, Camberwell, Brunswick, Carlton, Fitzroy, Collingwood, Preston, Heidleberg, Essendon, Coburg, Footscray, Werribee, Yarraville, Williamstown, Newport.
FAQS
Frequently Asked Questions
How much do your cleaning services cost?
We can provide quotes for both hourly charges and flat rates. Reach out to us today to receive a quote.
Do you offer cleaning services across Melbourne?
We serve most suburbs within a 30-40km radius of the city. Check out a full list of our locations.
Do you use green cleaning products?
We can use green cleaning products on request, for a small additional fee.
How long does a typical home cleaning in Melbourne take?
The duration depends on the size of your home, the scope of cleaning, and any additional tasks like deep cleaning. A professional will provide an estimated time during your booking so you can plan around it.
Do you bring your own cleaning equipment and supplies?
Yes, all cleaners own their own equipment and supply their own products. We do charge extra for our add on services that require green supplies or disinfectant cleaning. If you have any other special requests we will always do our best to accommodate them.
Can I request special tasks or extras?
Absolutely. When you get to the optional extras section of the booking form simply select the extras you’d like to add to the service. If what you are after isn’t on our list add your request to the general comments section and we will do our best to accommodate you.
What happens if something goes wrong during my appointment?
Your satisfaction is our number one priority. If something during the service didn’t go to plan our 200% Satisfaction guarantee would come into play. We would continue to work to make things right and you wouldn’t be charged up until you were happy. If we still couldn’t resolve the issue, we would then look to refund up to the full cost of the service.
How often should I have my home cleaned in Melbourne?
Frequency depends on your lifestyle, household size, and cleaning needs. Some households benefit from weekly visits, others fortnightly or monthly. A professional can assess your home and suggest a plan that balances hygiene and convenience.