22/10/2021 - HOORAY!! WE ARE NOW BACK IN FULL OPERATION!! Please see here for more information.

Crystal Maids COVID-19 Action Plan

Please note that we are being as pro-active as possible in our response to the COVID-19 situation to ensure the safety of our customers and contractors.

  • 200% Satisfaction guaranteed
  • Police Checked
  • Fully Insured

COVID-19 Policy and Updates

Here at Crystal Maids we realise the serious impact COVID-19 is having on the country and here in Melbourne. We are taking an agile approach in following the ongoing changes in precautionary measures set out by relevant Governing bodies, to ensure the safety of our teams and clients. Please click here to view our Covid Safe Plan.

18/10/2021 – Lockdown Ended Early. We will be back in full operation as of 22/10/2021

The news we have all been waiting for! As announced today we will be hitting a full vaccination rate of 70% early than expected. This means we will be in full operation as of OCtober the 22nd! We cant wait to be back cleaning for you all again!

30/08/2021 – Lockdown Extended

As announced today, Melbourne’s lockdown will be extended. At this stage we dont have an end date and will update you as soon as we are informed.

Again, we will only be able to service Move in/out cleans and services for NDIS clients. If you believe you are physically unable to conduct your house cleaning, you may be eligible to still receive our service.

In the meantime emails will be sent out by the week for cancellations on services we are unable to forfill and as soon as we are able to operate at full capacity we will provide you an update.

Please take care and stay safe during this difficult time.

16/08/2021 – 14 Day Lockdown Extension

Unfortunately as announced by Daniel Andrews today, Melbourne will be extending the current Lockdown 14 days, hoping to end on September the 3rd.

Again, we will only be able to service Move in/out cleans and services for NDIS clients. If you believe you are physically unable to conduct your house cleaning, you may be eligible to still receive our services. If you have any questions please contact us on 1300937991 or email support@crystalmaids.com.au. All other services will need to be cancelled.

If you have a service that falls between Friday 20th of August and Thursday the 2nd of September, you will receive a cancellation email by COB tomorrow at the latest. For our regular clients your booking will continue on the recurring date planned from cancellation. For one time clients your service will be shifted to the following week if possible. If we cannot fit you in, we will be in contact to organise another day.

Stay safe

11/08/2021 – 7 Day Lockdown Extension

Unfortunately as announced by Daniel Andrews today, Melbourne will be extending the current Lockdown 7 days, hoping to end on Friday 20th of August.

Again, we will only be able to service Move in/out cleans and services for NDIS clients. If you believe your are physically unable to conduct your house cleaning, you may be eligible to still receive our services. If you have any questions please contact us on 1300937991 or email support@crystalmaids.com.au. All other services will need to be cancelled.

If you have a service that falls between Friday 13th of August and Thursday the 19th of August, you will receive a cancellation email by COB tomorrow at the latest. For our regular clients your booking will continue on the recurring date planned from cancellation. For one time clients your service will be shifted to the following week if possible. If we cannot fit you in, we will be in contact to organise another day.

Stay safe

05/08/2021 – Snap 7 Lockdown as of 8PM Tonight

We are sorry to say that after todays announcement we will see Melbourne entering a 7 Day Snap Lockdown, starting from Thursday 5th of August and hoping to end on Friday 13th of August.

We will only be able to service Move in/out cleans and services for NDIS clients. If you believe your are physically unable to conduct your house cleaning, you may be eligible to still receive our services. If you have any questions please contact us on 1300937991 or email support@crystalmaids.com.au. All other services will need to be cancelled.

If you have a service that falls between Friday 6th of August and Thursday the 12th of August, you will receive a cancellation email by Friday the 6th at 5PM. For our regular clients your booking will continue on the recurring date planned from cancellation. For one time clients your service will be shifted to the following week if possible. If we cannot fit you in, we will be in contact to organise another day.

We hope todays swift action means we are back in full operation in 7 days and please we ask if you can be patient in allowing us to update our booking system by tomorrow. Stay safe.

27/07/2021 – Lockdown Ending 11:59 Tonight – We are open from tomorrow!

Great news! Todays announcement will see Melbourne lockdown ending at 11:59PM tonight. This will mean our services will be returning to normal operation as of tomorrow.

Our cleaning teams will be following our strict COVID-Safe plan which includes social distancing and wearing full PPE for each service.

200% SATISFACTION GUARANTEED

If on the rare occasion we don’t deliver the best house cleaning service your boasting to you’re friends and family about we will come back and re-clean free of charge.

If you’re still not happy we will look to refund up to the full price of service. You really have nothing to lose and everything to gain. Give us a go, we won’t disappoint!

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